Terms & Conditions
📄 Terms and Conditions – MYVendas. General MB Sales (Cash / Upfront Purchases)
By purchasing MB with cash or instant transfer and installments, the customer agrees to the following:
1. No Refunds
1.1. All sales are final. Once MB is activated or sent, no returns or refunds apply under any circumstances.
2. Txuna Credit
2.1. If the customer has Txuna Credit and it is automatically deducted by Vodacom, MYVendas is not responsible. Managing Txuna Credit balance is the customer’s responsibility.
3. Customer Errors
3.1. Incorrect number entry, wrong package selection, or unintended activation are solely the customer’s responsibility.
4. Company Rights
4.1. MYVendas reserves the right to refuse service to any customer without justification.
4.2. Prices, packages, or availability may change at any time without prior notice.
5. Security and Fraud
5.1. Any fraud attempt, misuse, or abusive behavior may result in permanent banning without refund.
6. Purchases Outside Business Hours
6.1. Orders placed outside business hours may take longer to process.
6.2. Delivery may occur within 30 minutes or only after reopening; instant MB transfer is not guaranteed outside business hours.
6.3. Points are also not guaranteed for purchases made outside business hours.
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📄 Installment MB Sales (Credit Purchases)
By purchasing MB on credit, the customer automatically agrees to the following:
1. Late Payment Interest
1.1. A fixed interest of 13 Meticais per day applies from the first day after the due date.
1.2. Additionally, 20% of the total purchase value per week of delay will be added until settlement.
2. Credit Purchase Limits
2.1. Minimum purchase: 4.8GB
2.2. Maximum purchase: 20GB
2.3. Multiple credit purchases are allowed as long as the total does not exceed 20GB.
2.4. Exceeding this limit requires prior approval or improved payment reputation.
3. New Credit with Outstanding Balance
3.1. While debts remain open, new credit purchases are limited to the 20GB total, including pending balance.
4. Payment Records
4.1. All amounts, due dates, and purchase history are digitally recorded for control purposes.
4.2. In disputes, these records prevail as proof.
5. History and Reliability
5.1. Customers with frequent late payments may have credit suspended temporarily or permanently.
5.2. In such cases, only cash payments will be accepted until reliability is restored.
6. Credit Limit Increase
6.1. Customers who frequently purchase with cash may have their credit limit increased automatically or upon request.
7. Collection Communication
7.1. In case of delay, the customer will be notified professionally and respectfully via message or call with payment reminders.
8. Invoice Verification
8.1. Each customer must verify their invoice and report any errors within 24 hours. After this period, MYVendas is not responsible for discrepancies.
9. Payment Confirmation
9.1. If payment is made and no confirmation is received (via WhatsApp or email), the customer must contact MYVendas within 24 hours. Failure to do so releases MYVendas from responsibility regarding payment confirmation.
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📄 Promotions MYVendas
1. Promotion Changes
1.1. All promotions may be changed or canceled at any time, even after payment is sent.
2. Right of Refusal
2.1. MYVendas reserves the right to refuse any customer from promotions without justification.
3. Daily vs Monthly Offers
3.1. If a customer activates a daily offer expecting it to combine with a monthly package and it does not, MYVendas is not responsible.
4. Promotional Codes
4.1. Misuse, multiple use, or fraudulent use of promo codes may result in a ban from promotions.
5. Gifts for Channel Members
5.1. Channel members may receive occasional gifts, but this is not guaranteed.
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📄 Points and Loyalty Program
1. Points Not Guaranteed
1.1. Points are optional and may vary based on purchase type, promotions, or technical availability.
1.2. Purchases outside business hours do not guarantee points.
2. Testing Phase
2.1. The points system may be in testing, with possible delays, adjustments, or temporary unavailability.
3. Points Redemption
3.1. Points may be exchanged for MB or discounts according to rules published on official channels.
3.2. Minimum redemption will be announced per campaign.
4. Loss of Points
4.1. Points may be canceled in cases of fraud, system manipulation, or prolonged inactivity.
5. Program Changes
5.1. MYVendas reserves the right to modify or end the points program at any time without notice.
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📄 Subscription Services and Gift Cards (MYVendas)
By purchasing any subscription service (e.g., Netflix, Hulu, Spotify, Amazon Prime) or gift card through MYVendas, the customer agrees to the following:
1. Nature of the Service
1.1. MYVendas acts as an intermediary for digital acquisition and delivery and is not the owner, developer, or operator of the platforms.
1.2. All services are subject to the original provider’s terms and policies (e.g., Netflix, Spotify).
2. Delivery and Activation
2.1. Delivery is digital only (WhatsApp, SMS, email, or internal system).
2.2. Delivery time may vary due to availability, stock, payment verification, or external technical issues.
2.3. After delivery, activation and correct use are solely the customer’s responsibility.
3. Payments and Financial Policy
3.1. All payments must be made in advance and in full unless formal credit agreements exist.
3.2. No refunds after credentials or codes are delivered, even in cases of cancellation, typing errors, misuse, or loss of access.
3.3. Late payments on installment plans follow the same interest and penalties as MB credit purchases.
3.4. MYVendas is not responsible for extra fees charged by banks, telecom operators, or service providers.
4. Customer Responsibilities
4.1. The customer must:
4.2. Provide correct information (email, phone number, linked account).
4.3. Keep credentials confidential.
4.4. Comply with the original provider’s terms (e.g., no excessive sharing, no VPN use).
4.5. Loss, theft, misuse, or public sharing of credentials does not entitle the customer to replacement or refund.
5. Warranty Limitations
5.1. MYVendas guarantees only valid delivery of the purchased service or gift card.
5.2. We do not guarantee service quality, speed, availability, provider changes, or device/country compatibility.
6. Validity and Expiration
6.1. Gift cards have expiration dates set by the provider; expired cards are not refundable or replaceable.
6.2. Time-based subscriptions cannot be paused, transferred, or extended.
7. Suspension or Cancellation
7.1. Delivery may be suspended or canceled in cases of fraud, unauthorized resale, or non-payment.
7.2. No refunds apply in such cases.
8. Changes and Availability
8.1. Providers may change prices, terms, or availability at any time.
8.2. MYVendas may adjust prices, conditions, or suspend sales without notice.
9. Limitation of Liability
9.1. MYVendas is not responsible for technical issues, outages, maintenance, or provider anti-fraud actions.
9.2. MYVendas is not liable for indirect damages, loss of profits, service interruption, or misuse by the customer.
10. Final Provisions
10.1. By purchasing, the customer confirms they have read, understood, and accepted all terms.
10.2. Terms may be updated at any time; the latest version always applies.
10.3. Continued use of services implies acceptance of updated terms.
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📄  MYVIP Service – Terms and Conditions (MYVendas)
1. Service Activation Â
1.1. The MYVIP service is activated upon an initial activation payment of 332 MZN (Meticais). Â
1.2. Upon successful activation, the customer will receive 12.8 GB of data, and a MYVIP account profile will be created in the customer’s name.
2. Daily Service and Billing Â
2.1. After activation, the customer will be billed 250 MZN per day, which includes 10 GB of data per day. Â
2.2. Daily charges will accumulate on the customer’s MYVIP account balance as an outstanding amount payable.
3. Account Settlement Â
3.1. The customer may settle the outstanding balance at any time, provided the balance does not exceed 4,000 MZN. Â
3.2. If the outstanding balance reaches 3,000 MZN, the customer will receive a notification reminding them to settle the account.
4. Credit Limit and Penalties Â
4.1. The maximum allowed outstanding balance is 4,000 MZN. Â
4.2. If the outstanding balance exceeds 4,000 MZN, a penalty fee of 200 MZN will be charged for every additional 1,000 MZN or part thereof exceeding the 4,000 MZN limit. Â
4.3. The customer remains responsible for paying the full outstanding balance, including any penalties applied.
5. Additional Data Purchases Â
5.1. Customers may purchase additional data (MB/GB) under their MYVIP account. Â
5.2. Any additional data purchases will be invoiced to the same MYVIP account and will contribute toward the 4,000 MZN credit limit.
6. Data Balance and Expiry Policy Â
6.1. Customers must not reduce their data balance to zero (0 GB). Â
6.2. If the data balance reaches zero (0 GB), the monthly validity will expire immediately, and all remaining validity benefits will be forfeited. Â
6.3. To maintain the full monthly validity period, the customer must ensure that at least 2 GB of data remains available on the account at all times.
7. Advance Data and Validity Maintenance Â
7.1. If the customer maintains a minimum balance of 2 GB, they may: Â
  a) Request 10 GB in advance, or Â
  b) Purchase additional data to maintain the minimum 2 GB balance requirement. Â
7.2. Maintaining the minimum 2 GB balance ensures the account validity remains active for the full monthly period.
8. Monthly Re-Initiation Fee After Expiry Due to Zero Balance Â
8.1. If the customer allows their data balance to reach zero (0 GB) due to their own responsibility or failure to maintain the required minimum balance, the monthly validity will expire immediately. Â
8.2. In order to re-initiate the MYVIP monthly validity, the customer will be required to pay a re-initiation fee of 350 MZN. Â
8.3. This 350 MZN fee includes the applicable penalty and the provision of 12.8 GB of data, and the monthly validity period will be reset starting from the date of re-activation.
9. Customer Responsibility Â
9.1. By activating the MYVIP service, the customer agrees to comply with these Terms and Conditions. Â
9.2. The customer acknowledges responsibility for monitoring their outstanding balance, usage, penalties, and validity conditions.
10. Modifications Â
10.1. MYVIP reserves the right to modify these Terms and Conditions at any time, with reasonable notice provided to customers.
By activating MYVIP, the customer confirms that they have read, understood, and agreed to these Terms and Conditions.